RETURNS

If you are unhappy with your purchase you may return items within 14 days of receipt. Any returned items must be unused and unaltered, and returned in their original packaging. 

Please get in touch with us via email at v@madebyvvv.com before returning an item.

Returns postage costs are the responsibility of the customer. We recommend you send the item back using a tracked and insured service. Made by VVV is not responsible for any packages lost or damaged in the returns process.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are eligible for a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days. Please note shipping costs are non-refundable, and the cost of shipping will be deducted from any refunds.

DAMAGED GOODS

Damaged goods must be reported by email within 48 hours of receipt, including a photo of the damaged piece, along with the box and packaging with all labels visible.